How Our Process Works
When we started Tina Maids, our main focus was in providing professional, quality work and deliver outstanding customer service to homeowners. We realized that the market was over saturated with home cleaning companies offering "average quality" services and overcharging frustrated customers. So we came up with our own unique way to do business!
Step #1 Homeowners contact us
Homeowners find us online or download our mobile app. Within our system, customers fill out a simple form with details about their home such as number of bedrooms, bathrooms, square footage, etc. The system verifies the lead and checks for accuracy. It checks the address for home size and location, using the Google Maps API. It also checks the homeowner's information for accuracy. It then redirects the request to next step.
Step #2 Sending an estimate
Our system sends this request to one of our staff members who will follow your pricing table formula, price the job and type an estimate for the homeowner. This estimate is then sent to the potential client, and our follow up procedures will begin. The homeowner's information is entered into your system and only you and our staff will have access to this customer. This information is not shared to other Tina Maids locations or franchisees.
Step #3 Getting the job
Our staff will contact the homeowner and attempt to get an estimate approval. Once this estimate is approved, it becomes a contract between you and the homeowner. This request is now one of your clients. You will then get an email and a phone call from us to help you schedule this job according to your and your maid's schedule.
Step #4 Getting paid
We prefer homeowners to have a saved credit or debit card on file, however clients can also pay you via check or cash. If a credit card is on file, your client will be charged immediately after the cleaning appointment. All payments, extra fees and service charges go straight into your checking account, not ours. We run the operation, you own the business!
How Our Process Works
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Homeowners will often have questions, suggestions and complaints. We have a dedicated team of customer service professionals who are always ready to help your customers. Homeowners have the option to be transferred to you or your office directly if you wish, or we can handle it for you! We have the ability to take notes, take estimate requests, help customers with questions and resolve complaints, take suggestions, and much more.
Focus on running your business
Leave the technical side of running a successful business to our experts. We take care of customer support, marketing and training your staff. We are always a click or a phone call away!
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How It All Started
When we began developing the technology and cleaning system behind Tina Maids, there was one main question that needed to be addressed. How can we effectively implement technology into our system and revolutionize one of the oldest industries with the best possible quality work for a price that won’t break the bank and won't compromise in quality?
This was no easy task, however with the right resources and tools they began working and close to a year later, Tina Maids was born! The company was a success almost as soon as the doors were opened. With great 5-star reviews pouring in and the company growing larger, they decided that it was time to bring this system and opportunity one step further. That is how Tina Maids Franchising got started.